Holiday Notice

Thursday, July 2nd: 8 am – 2 pm ET
Friday, July 3rd: Closed
Normal business hours will resume on Monday, July 6th.

Please note that our call center hold times and email response times are longer than usual after holiday closures.

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Have a question concerning cleaning your hardware? Any questions regarding your hardware? Please see our recommendations and FAQ here.

LOCATION

BALDWIN HARDWARE
1 Meridian Blvd, Suite 1A02
Wyomissing, PA 19610

Toll-Free Phone: 800-437-7448

CUSTOMER SUPPORT
Monday-Friday: 8:30am-5pm Eastern

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With over 75 years of history, we take pride in the quality and longevity of our products. To accurately identify your product and the warranty associated with it, please follow the instructions below.

To proceed with your warranty claim - we require 3 specific photos:

Please note that all three photos are necessary to evaluate and process your claim. Claims submitted without the required images will not be processed.

1) A clear image of the hardware on the exterior of the door
2) A clear image of the side of the door
3) A clear image of the hardware on the interior of the door

Our website accepts the following file formats for uploads: JPG, JPEG, PJPEG, GIF, TIF, TIFF, PNG, DOC, DOCX, PDF, PPT, and PPTX.

Please note that ZIP, MOV, and RAR files are not supported and cannot be uploaded.

EXTERIOR SIDE		SIDE OF DOOR		INTERIOR SIDE

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LOCATION

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